One of a Kind Items Repair and Return Policy

Policy Overview

This policy outlines the terms and conditions regarding repair services for one-of-a-kind items purchased from AAMBIVERT. Given the unique nature of each handcrafted garment, we prioritize customer satisfaction while maintaining product integrity. We do not accept returns; however, if a product is compromised by rips or damage, we provide free repair services for life.

Policy Details

1. Lifetime Free Repairs
- Customers are entitled to free repairs for any defects or damages that occur at any time after purchase.
- Repairs must be requested with proof of purchase.

2. Delivery Costs
- We cover all delivery costs associated with sending your item for repairs.
- Contact our customer service team to initiate the repair process and receive a prepaid shipping label.

3. Unique Item Considerations
- Due to the one-of-a-kind nature of our items, returns for refunds or exchanges are not permitted.
- Each garment is unique and handcrafted, which makes traditional returns impractical.

4. Repair Process
- Contact our customer service team to report any issues with your garment.
- Our team will assess the damage and determine the necessary repairs.
- We will communicate the estimated repair timeline to you.

5. Exclusions
- This policy does not cover damages caused by misuse, neglect, or normal wear and tear.
- Custom alterations or modifications made by you will void the free repair guarantee.

Contact Information

For repair requests or inquiries, contact our customer service team at aambivert@yahoo.com with the subject line: "Repair Request"

Thank you for choosing AAMBIVERT.

Rental Policy for Items Lent

1. Agreement Overview:
This Rental Policy outlines the terms and conditions between the Lender and the Customer for the rental of garments and other items. By renting an item, the Customer agrees to abide by these terms.

2. Rental Rates:
- The rental price for each item is £50 per week. (7days)
- If multiple items are rented, a discount of 20% will be applied to the total rental cost.

3. Payment Terms:
- Payment must be made via Bank Transfer or PayPal.
- Full payment is required at the time of booking to confirm the rental.
- The payment details will be provided upon confirmation of the rental request.

4. Rental Duration:
- The rental period will be specified in the contract and must be adhered to.
- Extensions may be possible but must be agreed upon in writing before the original return date.

5. Return of Items:
- The Customer agrees to return the rented items on or before the specified return date outlined in the contract.
- A reminder will be sent 3 days prior to the return date to ensure timely return.

6. Consequences of Late Returns:
- If the items are not returned by the agreed date, a late fee of 25% of the total rental cost per day will be charged.
- Continued failure to return the items will result in further legal action and possible reporting to a credit agency.

7. Condition of Items:
- The Customer is responsible for the care of the rented items during the rental period.
- Any damage or loss of items must be reported immediately. The Customer may be liable for repair or replacement costs.

8. Cancellation Policy:
- Cancellations must be made at least 7 days before the rental period to receive a full refund.
- Cancellations made less than 7 days prior to the rental period will incur a 50% cancellation fee.

9. Acceptance of Terms:
By signing the rental agreement, the Customer acknowledges that they have read, understood, and agree to the terms outlined in this Rental Policy.

Delivery Policy

1. Delivery Responsibility:
The Customer is responsible for all delivery fees associated with the rental items. The delivery cost will be customized based on the destination country and the specific delivery requirements.

2. Delivery Fees:
- Delivery fees will be calculated at the time of the rental agreement and will be communicated to the Customer prior to finalizing the rental.
- The Customer must agree to the delivery fees before the rental contract is signed.

3. Delivery Process:
- Delivery will be arranged after full payment of the rental fee and delivery charges have been received.
- The estimated delivery time will be provided upon confirmation of the rental agreement.

4. Changes to Delivery:
- Any changes to the delivery address or requirements must be communicated at least 48 hours prior to the scheduled delivery to avoid additional charges.

5. Delivery Confirmation:
- Upon delivery, the Customer must confirm receipt of the items and inspect them for any visible damage.
- Any discrepancies must be reported to the Lender immediately.

6. Liability:
- The Lender is not responsible for any delays caused by customs clearance or issues related to the delivery service.

Contact Information:
For any queries regarding this rental policy or to initiate a rental, please contact us at: aambivert@yahoo.com

AAMBIVERT Return Policy

At AAMBIVERT, we take pride in our unique, one-of-a-kind pieces that are crafted with care and creativity. Due to the nature of these exclusive items, we cannot accept returns on our one-of-a-kind creations. Each piece is designed to tell a story and reflect individuality, making them special and irreplaceable. We encourage you to choose thoughtfully and appreciate the uniqueness of these items.

For our manufactured pieces, which are not made from upcycled materials, we offer a return policy within 15 days of purchase. To ensure a smooth return process, please adhere to the following guidelines:

1. Return Window: You have 15 days from the date of delivery to initiate a return.
2. Condition: Items must be returned in their original packaging, with all tags and labels intact. The products should be unworn, unused, and free from any faults or damages.
3. Process: To initiate a return, please contact our customer service team with your order details. We will provide you with instructions on how to proceed.
4. Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within a reasonable timeframe.

For any return inquiries or to initiate a return, please email us at aambivert@yahoo.com with the email title "Return." Our customer service team will be happy to assist you! Thank you for your understanding and support.

We appreciate your understanding of our return policy, which helps us maintain our commitment to sustainability and quality. Thank you for supporting AAMBIVERT and our mission to create thoughtful fashion.

Sustainability Move

At AAMBIVERT, we believe in the power of sustainable fashion to make a positive impact on our planet. Our commitment to minimizing environmental harm drives us to source eco-friendly deadstock materials, upcycled denim, and donated leather scraps, all produced through ethical practices. As we look to the future, we are excited to introduce collections that embrace low minimum order quantities (MOQs) and limited stock and styles, ensuring that our products are not mass-produced but thoughtfully crafted. Join us on this journey towards a more sustainable and responsible fashion industry, where every piece tells a story and every choice matters.